0

Return & Cancellation Policy

At Alewine Acres, we strive to provide high-quality products and a smooth shopping experience. If you are not fully satisfied, please review our Return & Cancellation Policy below.

1. Returns & Exchanges

Eligibility

We accept returns and exchanges under the following conditions:

  • The item is returned within 30 days of delivery.
  • The item is unused, unwashed, and in original condition.
  • The item includes original packaging, tags, and accessories (if applicable).
  • Proof of purchase is provided (order confirmation, receipt, etc.).

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food items, plants)
  • Personalized, custom-made, or made-to-order products
  • Digital downloads or gift cards
  • Items marked “final sale”

Return Shipping

  • Customers are responsible for return shipping unless the return is due to our error (damaged, defective, or incorrect item).
  • For damaged or incorrect items, please contact us within 7 days of delivery.

Refunds

  • Refunds are issued to the original payment method after the returned item is received and inspected.
  • Please allow 5–10 business days for the refund to process.
  • Shipping fees are non-refundable, except for returns caused by our error.

Exchanges

If you wish to exchange an item:

  • Contact us first to confirm availability.
  • Exchanges follow the same eligibility requirements as returns.

2. Order Cancellation

Before Shipping

Orders may be canceled within 24 hours of purchase for a full refund.
To request a cancellation, contact us immediately at:
📧 [your email]
📞 [your phone number] (optional)

After Shipping

Once an order has shipped, it can no longer be canceled. You may still return the item following the Return Policy above.

3. Damaged or Defective Products

If you receive a damaged or defective item:

  1. Take clear photos of the product and packaging.
  2. Contact us within 7 days of delivery.
  3. We will offer a replacement, exchange, or refund at no additional cost.

4. How to Start a Return

To initiate a return or exchange, please contact us at:
📧 support@alewineacres.com (or your preferred email)

Please include:

  • Order number
  • Item(s) being returned
  • Reason for return
  • Photos (if item is damaged)

We will respond with return instructions and the return address.

5. Questions?

If you have any questions regarding this policy or need assistance, reach out to us anytime returns.