At Alewine Acres, we work hard to deliver your order quickly and safely. Please review the details of our Shipping Policy below.
1. Order Processing Time
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or holidays will be processed the next business day.
- Custom or made-to-order items may require additional processing time. (If applicable, specify timeframe.)
2. Shipping Rates & Delivery Estimates
Domestic Shipping (U.S.)
We offer the following shipping options at checkout:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Priority / Express (if offered): 1–2 business days
Shipping costs are calculated based on weight, size, and destination.
Free Shipping
If you offer free shipping:
- Free standard shipping is available on orders over $X (customizable).
3. Order Tracking
- Once your order ships, you will receive an email with tracking information.
- Tracking updates may take 24–48 hours to appear.
4. Shipment Delays
While we strive to deliver on time, delays may occur due to:
- Carrier issues
- Weather or natural events
- High-volume seasons
- Incorrect shipping information provided at checkout
Alewine Acres is not responsible for delays caused by shipping carriers.
5. Shipping Address & Delivery Issues
- Please ensure your shipping address is accurate at checkout.
- We are not responsible for packages lost due to incorrect addresses.
- If a package is returned due to an incorrect or undeliverable address, the customer is responsible for additional shipping fees to resend.
If your package shows as “delivered” but you cannot locate it:
- Check with household members and neighbors.
- Verify the address and delivery location.
- Contact the shipping carrier.
If you still cannot find it, email us and we’ll assist as best we can.
6. International Shipping
If you offer international shipping (optional):
- We currently ship to select countries outside the United States.
- Delivery times vary by destination but generally take 7–21 business days.
- Buyers are responsible for any duties, taxes, or customs fees.
7. Damaged or Missing Items
If your item arrives damaged:
- Take photos of the item and packaging.
- Contact us within 7 days of delivery at support@alewineacres.com.
- We will arrange a replacement or refund.
8. How to Contact Us
If you have questions about your order or need help with shipping, contact us.